Support

We usually answer within a day.

Email support@carblam.com with your question. If it's about your account, write from the email address on it, or tell us which Apple or Google account you sign in with.

Common questions

I can't find my scans after signing in

Sign in the same way you did the first time: an Apple sign-in and a Google sign-in are two separate accounts unless you've linked them. To link them, sign in the first way, open Settings in the app (or Notifications under Scans on the website) and add the other; after that either one opens the same account.

I'm not getting notifications

On iPhone, open Settings, then Notifications, then Carblam, and make sure Allow Notifications is on. In the app, Settings has a "Send a test notification" button. On the website, turn notifications on under Scans; on an iPhone, add Carblam to your home screen first, or use the Carblam app. Quiet hours hold alerts until they end.

Check what you asked to hear about, too. Out of the box Carblam notifies you about Blams only; "Notify me about" in the app's Settings (or under How you get pinged on the website) can add deals at the bar you set on each scan, widen it to everything (price drops, new listings, new cars on eBay), or turn notifications off.

My scan doesn't find anything

Under Scans, a scan with nothing in range says why: no listings of that car near your ZIP code, none in your years, or all over your highest price. Widening the years, raising the price or increasing the distance usually helps. Rare cars can take a while to show up.

How do I change or cancel my plan?

In the iPhone app, open Settings: Membership is where you subscribe to Pro, and Cancel membership asks why and then takes you to the App Store's own cancel screen (Apple handles App Store subscriptions). On carblam.com, go to Scans, then Your membership: subscribe there, update your card, or choose Cancel membership. Cancelling stops the next renewal; your membership stays on until the period you've paid for ends, and a plan paid on carblam.com can be resumed from the same place before then.

How do I get a refund?

For App Store purchases, request a refund from Apple at reportaproblem.apple.com. For purchases on carblam.com, email us.

How do I delete my account?

In the iPhone app, go to Settings, then Delete my account. On the website, open Carblam, go to Scans, and choose Delete my account at the bottom. This deletes your scans, results and settings for good. It doesn't cancel an App Store subscription, so cancel that in your iPhone's Settings too.

What do the stickers mean?

Blam! is far under what similar cars sell for near you, and further under than prices for that model usually swing. Deal is clearly under. Fair price is about where the others are, and Overpriced is above them. Cheap for a reason means the price looks low, but what the ad says (a rebuilt title, needed repairs) takes most of that away, the listing is for a part sold under the car's name (an engine, a bumper, a set of wheels), not a whole car, or the photos of a would-be Blam show a wreck (crash, flood or fire damage). These are estimates: always see and inspect a car before you buy it.

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